Creating a Vision for Long-Term Success and Immediate Wins

Digital transformation in the public sector requires both a strong foundation and immediate progress. We work closely with governments to develop a comprehensive strategy, balancing the establishment of long-term assets such as digital identity and data interoperability with quick wins to secure support for transformation. Our approach ensures that key stakeholders are engaged, enabling successful reform. We tailor our guidance to align strategies with each country's unique needs, taking into account existing plans and the current state of play on the ground. This dual focus on long-term success and immediate wins helps governments drive meaningful and sustainable digital transformation.

Deliverables:

• Strategic Plan: A comprehensive strategy document outlining both long-term and immediate goals, with clear objectives and actionable steps.

• Stakeholder Engagement: A framework to involve key stakeholders, ensuring ongoing support and collaboration throughout the transformation process.

• Progress Metrics: Tools and benchmarks to measure progress towards both short-term wins and long-term goals, ensuring accountability and continued support.

Bridging Vision and Action for Sustainable Reform

Turning an overarching strategy into actionable steps can be challenging. We work with governments to create a detailed roadmap, converting vision into manageable goals. Our roadmaps outline the necessary steps for sustainable reform, ensuring initiatives are prioritized and executed efficiently. We take into account existing projects and initiatives, ensuring a seamless integration of new goals. The roadmap outlines different levels that need to be handled in parallel, including setting foundations, ensuring cybersecurity, making legal changes, developing leadership, and establishing and connecting registries. Our focus is on creating ambitious yet achievable plans, ensuring maximum impact and implementability. This approach ensures that key strategic initiatives are effectively realized, driving reform in the public sector.

Deliverables:

• Action Plan: A clear roadmap outlining specific steps and milestones for achieving both short-term wins and long-term goals.

• Integration: A plan that incorporates existing projects, minimizing disruption and ensuring a smooth transition to new goals.

• Timeline: A comprehensive timeline with key dates, ensuring effective execution of initiatives.

• Budget Estimates: A high-level budget outlining the financial requirements for each stage, ensuring adequate resources for successful implementation.

Crafting Initiatives for Comprehensive Digital Success

Digital transformation requires careful planning and design. Our team of experts collaborates with governments to craft key strategic initiatives, aligning them with long-term goals. We focus on service design, ensuring that initiatives deliver effective, user-centric solutions. Our approach incorporates a cross-sectoral and full-of-government strategy, harmonizing initiatives across all sectors and levels of government. We also consider existing structures, nudging new initiatives into place, ensuring seamless integration and coherent implementation. This holistic approach helps governments drive sustainable digital reforms.

Deliverables:

• Initiative Design: A detailed design for key initiatives, incorporating service design principles to deliver user-centric solutions.

• Cross-Sectoral Strategy: A comprehensive approach that aligns initiatives across all sectors and levels of government.

• Integration: Strategies to nudge new initiatives into existing structures, ensuring continuity and smooth execution.

Launching and Iterating Initiatives for Immediate Impact

Digital transformation relies on quickly testing and launching strategic initiatives. We work with governments to design and implement pilot programs, allowing for rapid iteration and refinement. Our approach ensures that these initiatives are effective and well-received, delivering immediate impact and driving progress in the public sector. We focus on scalability, allowing for a seamless transition from pilot to full implementation. By nudging pilot programs into place, we help governments drive sustainable and meaningful digital reform.

Deliverables:

• Pilot Design: A detailed design for pilot programs, including objectives, milestones, and evaluation criteria.

• Iteration: Strategies for testing, iterating, and refining programs based on feedback and results.

• Scalability: A framework for transitioning from pilot to full implementation, ensuring sustained progress.

Mentorship and Advisory Services On-Demand

Digital transformation requires ongoing support. Our global pool of experts is available to mentor and advise government teams, offering comprehensive guidance. Moving fast sometimes requires a quick second opinion or a chance to pick the brains of our experts on specific topics, quick remote or in-person sessions, workshops, and stakeholder engagements. Our advice is tailored to the unique needs of each country, ensuring effective implementation. This is probably the most flexible way of cooperation, ensuring support exactly where needed most. Our experts can be from our core team or our global network, ensuring the best possible match with your needs and our hands-on experiences in building digital governments.

Deliverables:

• Mentorship: Ongoing support from experienced mentors, guiding teams through each stage of transformation.

• Tailored Advice: Custom advice based on each country's unique needs and goals, ensuring effective implementation.

• Knowledge Transfer: Strategies to ensure that expertise is effectively transferred, enabling teams to continue progress independently.

Ensuring Effective Execution and Quality

The transition from strategy and plans into delivery and implementation can be the trickiest, demanding extra careful handling. Selecting and overseeing delivery vendors is crucial for digital transformation. We provide guidance and oversight throughout the delivery process, ensuring projects are executed efficiently and to the highest standard. Our team helps governments choose reliable vendors, making sure they ask for the right things and that those things are delivered with the highest possible quality, minimizing risks and maximizing impact. We monitor progress, ensuring initiatives stay on track. This comprehensive approach ensures successful execution, driving reform in the public sector.

Deliverables:

• Vendor Selection: Assistance in choosing reliable vendors that meet quality standards.

• Project Oversight: Comprehensive monitoring of the delivery process, ensuring efficient execution and quality results.

• Risk Management: Strategies to minimize risks and ensure initiatives stay on track.

• On-the-Go Feedback and Mentoring: Guidance and support to ensure initiatives remain aligned with goals, allowing for immediate adjustments and continuous improvement.

Quickest Intervention for High-Level Guidance

For immediate advice, we offer expert missions, providing governments with high-level guidance. Our team visits government agencies to offer initial advice and outline the next steps for digital transformation. This rapid intervention is the quickest way to kick off cooperation and enables the development of a mutual understanding of possible bottlenecks, main challenges, and next steps to enhance digital transformation. Expert missions include quick consultations for high-level guidance, allowing for immediate action and progress.

Deliverables:

• Initial Consultation: A high-level consultation to provide immediate guidance on strategic planning.

• High-Level Recommendations: Developing a set of high-level recommendations, either on policies or concrete actions in the sphere of interest, or both, to enhance digital transformation efforts.

• Action Plan: A plan outlining the next steps for digital transformation initiatives, ensuring continued progress.

Experience Estonia's Digital Success Firsthand

This is more than a study tour – we combine it with active workshops to tackle your most urgent challenges and even design high-level plans, strategies, and roadmaps. All this is done to ensure the highest possible effectivity of the visit and travel. We host government leaders for an inspirational study tour, showcasing Estonia's digital transformation success stories. This immersive experience offers valuable insights, helping to shape digital strategies back home. Participants can learn from Estonia's experiences, reflecting on how similar strategies might be applied in their own countries. The tour provides opportunities to explore various aspects of Estonia's digital government, including infrastructure, services, and policies, offering a comprehensive view of how digital transformation can be effectively managed.

Deliverables:

• Study Tour: A comprehensive tour of Estonia's digital transformation success stories, offering valuable insights.

• Recommendations: Guidance for tackling your challenges and identifying possible next steps.

• Workshops: Active workshops to tackle urgent challenges and design high-level plans, strategies, and roadmaps.

• Networking: Connections with Estonian digital experts, fostering collaboration and knowledge exchange.

Equipping Leaders to Drive Digital Transformation

Digital transformation requires strong leadership. We focus on training leaders, and key individuals in every administration responsible for leading the change. Our program addresses leaders at every level, from the highest-level politicians and members of the cabinet to mid-level managers. We understand that each level requires different understandings and skill sets. Our approach includes developing digital transformation leaders' competence models to provide sustainable stairs securing the successful long-term transformation and change of culture. Every program is tailor-made and can vary from a few days of intensive learning to a year-long masterclass. Additionally, our programs can be combined with personal mentoring, ensuring individualized support for leaders. We always include the best global knowledge on the topics in focus.

Deliverables:

• Training Program: A comprehensive program to equip leaders with practical skills for driving digital transformation.

• Leadership Skills: Strategies to foster effective leadership at every level of the administration, ensuring successful implementation of reforms.

• Competence Models: Development of digital transformation leaders' competence models tailored to each level, providing a sustainable framework for long-term transformation and cultural change.