Year of Going Global - in our 2nd year of action our footprints can be found in 14 countries on 4 continents.
This has been possible thanks to the best Digital Nation core team & our constantly growing network of experts, who contributed in 26 advisory works in 2023 to build future-ready digital societies around the world!
We expanded our core team with 3 world-class experts in their respective fields, Helena Lepp as a Director of Service Transformation, Kristo Vaher as a Director of Technology and Sigrit Siht as a Director of AI & Data.
Here are the some of the highlights from this horizon expanding year:
We continued helping governments build roadmaps for digital change. For example, in Namibia partnering with the Office of the Prime Minister and the Estonian Centre for International Development (ESTDEV) funds and contributed to the Kingdom of Saudi Arabia’s 2030 digital government strategy.
We looked into the future of government customer experience trends together with The International Foundation for Customer Experience in Government, and supported the Abu Dhabi government on their next Government Customer Experience (#GCX) strategy.
We helped governments plan for and deliver data exchange and interoperability, from high-level awareness training in Kenya to delivery assurance in Trinidad & Tobago to mentoring the a2i team in Bangladesh.
We created the Smart Africa Trust Alliance (SATA) initiative’s strategy for cross-border digital trade and digital single market across Africa, plus delivered a practical resource mobilisation plan to make #SATA a reality.
Meanwhile in Kenya, Digital Nation and #ESTDEV have been hard at work training and piloting support for bringing citizen-centric service design principles into the heart of government operations.
In Azerbaijan, we launched a comprehensive two-month digital leadership development programme, tailored for 60 public sector leaders, based on our Digital Leader's Competence Model. We taught that the essence of digital transformation lies in effective management rather than solely technological upgrades.
Our focus for our third year in action will be two-fold. First, we will expand in our current core expertise areas - digital government roadmaps, strategy development and advice during the delivery of transformation initiatives, data exchange and interoperability implementation. We will also continue committing to public sector leadership development programmes, as digital transformation is always a leader’s job!
In addition, we are working to launch whole new advisory streams on public sector AI, nextgen digital services and related reforms, and startup ecosystem building. Let us know if these topics are on your plate and mind for 2024 and let’s pilot them together.
